Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@pointdsgn.com.

We might not be architects, but our free 3D design services (a $300 value) will help you plan and envision an outdoor kitchen customized to fit your space. After approving the final design, your design expert can assist in placing the order for your selected home goods. If you’re working with a contractor, give them our 3D design to confirm that your space can fit the design. The process is easy! After all, who doesn’t like free, beautiful visual aids? The product has to be priced at least $200. All of the following information is required:

- Which product do you want?
- Dimensions of your space
- Your idea
- and all the important information you want to emphasize
- What is the size and shape of the area where you want this built?

When you send an inquiry, customer support will contact you with details.

Sent an inquiry via the link at the bottom of this page called "We will simulate our product in your home" in the Other section.