Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@pointdsgn.com.

This tab offers delivery information for our bestselling brands:

Aquascape:

In stock - Most packages ship via FedEx ground carrier and will be delivered in 3-7 business days. Note: at this time, we are not shipping outside of the United States. Motor Freight (LTL) Shipments: Oversize or heavy items that cannot be sent by traditional package delivery will be shipped via a motor freight carrier. You will be notified at the time of the order. After the carrier receives your order, they will contact you to schedule a delivery time. Typically, carriers require a minimum four-hour window for delivery. An adult older than 18 must be present and available to sign for the delivery.
Out of stock - Contact us

Elementi:

If your order is stock and your credit card is approved, the product will ship within 1-2 business days from the date of your order. We will send you the tracking information to the email address you provided at checking out within 24 hours of your order going out for delivery.

We ship daily via UPS Ground, FedEx Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).

American Fyre Designs:

American Fyre Designs products are made to order and current manufacturing time is 4-6 Weeks.

Fire Pit Art:

Fire Pit Art products are made to order and current manufacturing time is 5-12 days. All Fire Pit Art® creations are made to order. After placing your order they start creating your pieces. All fire pits are shipped LTL departing from Lebanon, TN. Your piece will be delivered LTL residential-curbside delivery. The dispatcher from the freight company will call to schedule your residential curb-side delivery offering a 4 hour delivery window typically. The LTL driver will lower the pallet to the ground and you will take possession at that time. Have available a wire cutter to cut the two steel bands securing the fire pit to the pallet. The typical weight of our fire pits are 110-195 lbs. Normally, two healthy individuals can manipulate the fire pit into place after removal from the pallet.

White glove service is available in most metropolitan area's. If white glove service is required we will need to quote those additional costs for you.

Modern Flames:

In stock - your product will be shipped in 3-7 days.
Out of stock - Non-stock items ship within 2 weeks of order. Contact us.

Sierra Flame:

In stock - Lead Time in Business Day Hours is 3-5 days.
Out of stock - Contact us

We might not be architects, but our free 3D design services (a $300 value) will help you plan and envision an outdoor kitchen customized to fit your space. After approving the final design, your design expert can assist in placing the order for your selected home goods. If you’re working with a contractor, give them our 3D design to confirm that your space can fit the design. The process is easy! After all, who doesn’t like free, beautiful visual aids? The product has to be priced at least $200. All of the following information is required:

- Which product do you want?
- Dimensions of your space
- Your idea
- and all the important information you want to emphasize
- What is the size and shape of the area where you want this built?

When you send an inquiry, customer support will contact you with details.

Sent an inquiry via the link at the bottom of this page called "We will simulate our product in your home" in the Other section.