FAQs
How does shipping work?
Shipping Policy: The item will be shipped as soon as possible, however, depending on the volume of orders, or acts of god, or carrier load can take up to 7 days.
After the item has been shipped, your delivery may take up to 30 days, depending on your location, and your item will be delivered by your local post. Note that these are the maximum shipment & delivery times, usually, you will have your package delivered in 3-7 days from the date of shipping.
Point Design is teaming up with American retailers to provide you with the best prices. This means that your order is mostly shipped from one of the 50 U.S. states (including DC).
What about warranty?
Returns : You have 5 days to contact us and 30 days to return it from the date it was received. If this item is in your possession for more than 5 days, it is considered used and we will not issue a refund or a replacement. There are no exceptions. You will not be able to opt for any refund or replacement if the reason is that that you have made a mistake in choosing the variant of the product. You will not be able to opt for any refund or replacement if the reason is that you no longer want an item. For electrical devices - You will NOT be able to opt for any refund or replacement if you have made a mistake in choosing the wrong plug type and this has caused damage to the product.
Buyer pays return shipping fee in all situations except if the product is faulty. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return. We will refund you the full amount, upon receipt of the item in its original condition and packaging with all components and accessories included. Or, you may choose to have a replacement.
The tracking number for my order stopped updating, what happened?
If you are buying from outside of the U.S.(particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation!
Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: If for some reason your order is never realeased by customs,we'll send you replacement!
How can I cancel my order?
As long as your product has not been submitted for fulfillment by us, we can cancel the order as long as the notice was made within 24 hours. Post 24 hours, a 10% cancellation fee will be applied. There will be no cancellation fee prior to the 24 hours!If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product! This means, we CANNOT cancel your order it must be refunded.We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.
Other inquires
If you have any further questions or concerns that we haven't highlighted, please do not hesitate to contact us at info@pointdsgn.com - we're here to help!
Where are you located?
Address: 30 North Gould Street, Suite R, Sheridan, WY 82801
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