How does shipping work?
The item will be shipped as soon as possible, however, depending on the volume of orders, or acts of god, or carrier load can take up to 7 days.
After the item has been shipped, your delivery may take up to 30 days, depending on your location, and your item will be delivered by your local post. Note that these are the maximum shipment & delivery times, usually, you will have your package delivered in 3-7 days from the date of shipping.
Point Design is teaming up with American retailers to provide you with the best prices. This means that your order is mostly shipped from one of the 50 U.S. states (including DC).
What about warranty?
You have 5 days to contact us and 30 days to return it from the date it was received. If this item is in your possession for more than 5 days, it is considered used and we will not issue a refund or a replacement.
How can I cancel my order?
As long as your product has not been submitted for fulfillment by us, we can cancel the order as long as the notice was made within 24 hours. If you cancel the order within 24 hours, a 10% cancellation fee will be applied.
There will be no cancellation fee prior to the 24 hours! If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product! This means we CAN NOT cancel your order it must be returned.
We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.
Policy for "USA 7-Day Delivery or $50 Gift Card | $1000+ Products Only":
We are pleased to offer a 7-day USA shipping guarantee for products with a value exceeding $1000. If your order meets this criteria and does not arrive within 7 days from the date of purchase, we will provide you with a $50 gift card for your future purchases.
Terms and Conditions for offer "USA 7-Day Delivery or $50 Gift Card | $1000+ Products Only" :
1. Eligibility: This shipping policy applies only to orders with a total product value exceeding $1000 shipped within the United States.
2. Shipping: The 7-day period begins on the next business day following day that you receive your tracking number. Business days exclude weekends and public holidays.
3. Gift Card Compensation: If an eligible order does not arrive within the 7-day period after shipping, you will be entitled to receive a $50 gift card that can be used towards future purchases from our store. The gift card will be issued in the form of a unique code that can be redeemed during the checkout process.
4. Verification Process: In case of a shipping delay, we may request relevant information from you to verify the order details and the delay. This may include your order number, shipping address, and any other relevant information we deem necessary to process your claim.
5. Exclusions: The shipping guarantee does not apply to orders with a product value below $1000, custom orders or already discounted orders. Additionally, the guarantee may not apply if the delay is caused by factors beyond our control, including but not limited to weather conditions, natural disasters, carrier delays, mafucaturing delays, customs clearance, or other unforeseen circumstances.
6. Claim Submission: To submit a claim for a shipping delay, please contact our customer support team within 14 days of day that you received tracking number. Claims submitted after this period will not be considered.
7. Gift Card Delivery: If your claim is approved, we will send you the $50 gift card code via email within 3 business days of claim verification. The gift card will be valid for use on future purchases from our store and will have an expiration date specified in the email.
8. Non-Transferable: The $50 gift card issued as compensation for a shipping delay is non-transferable and can only be used by the customer who originally placed the order.
9. Modification of the Shipping Policy: We reserve the right to modify or terminate this shipping policy at any time, without prior notice. Any changes will be effective immediately upon posting on our website.
Please review this shipping policy carefully before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined above.
We strongly recommend that you read our policies before purchasing. You can find them at the bottom of the site.