How does shipping work?
The item will be shipped as soon as possible, however, depending on the volume of orders, or acts of god, or carrier load can take up to 7 days.
After the item has been shipped, your delivery may take up to 30 days, depending on your location, and your item will be delivered by your local post. Note that these are the maximum shipment & delivery times, usually, you will have your package delivered in 3-7 days from the date of shipping.
Point Design is teaming up with American retailers to provide you with the best prices. This means that your order is mostly shipped from one of the 50 U.S. states (including DC).
What about warranty?
You have 5 days to contact us and 30 days to return it from the date it was received. If this item is in your possession for more than 5 days, it is considered used and we will not issue a refund or a replacement.
How can I cancel my order?
As long as your product has not been submitted for fulfillment by us, we can cancel the order as long as the notice was made within 24 hours. If you cancel the order within 24 hours, a 25% cancellation fee will be applied.
There will be no cancellation fee prior to the 24 hours! If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product! This means we CAN NOT cancel your order it must be returned.
We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.
We strongly recommend that you read our policies before purchasing. You can find them at the bottom of the site.
We might not be architects, but our free 3D design services (a $300 value) will help you plan and envision an outdoor kitchen customized to fit your space. After approving the final design, your design expert can assist in placing the order for your selected home goods. If you’re working with a contractor, give them our 3D design to confirm that your space can fit the design. The process is easy! After all, who doesn’t like free, beautiful visual aids? The product has to be priced at least $200. All of the following information is required:
- Which product do you want?
- Dimensions of your space
- Your idea
- and all the important information you want to emphasize
- What is the size and shape of the area where you want this built?
When you send an inquiry, customer support will contact you with details.
Sent an inquiry via the link at the bottom of this page called "We will simulate our product in your home" in the Other section.