Point Design's products
The Outdoor Plus:
If your order is stock, the product will ship within 1-2 business days from the date of your order. We will send you the tracking information to the email address you provided at checking out within 24 hours of your order going out for delivery.
Most of The Outdoor Plus products are made to order/custom order. Accordingly, it is best to contact us on the green "chat" button at the bottom.
American Fyre Designs products are made to order and current manufacturing time is 2-6 Weeks. If product is in stock shipping time will be around 3-7 days.
Fire Pit Art:
Fire Pit Art products are made to order and current manufacturing time is 3-12 days. All Fire Pit Art® creations are made to order. After placing your order they start creating your pieces. All fire pits are shipped LTL departing from Lebanon, TN. Your piece will be delivered LTL residential-curbside delivery. The dispatcher from the freight company will call to schedule your residential curb-side delivery offering a 4 hour delivery window typically.
White glove service is available in most metropolitan area's. If white glove service is required we will need to quote those additional costs for you. Refunds:
Gas components are not eligible for buyers remorse refund if they have been installed or used.
In stock - Lead Time in Business Day Hours is 3-5 days.
Out of stock - It is best to contact us on the green "chat" button at the bottom. Some of Sierra Flame producs are Special Order item, once order is placed, your order becomes final, non-cancelable, and non-returnable.
Check Vinnova Return Policy HERE
2. Rest easy when you shop with us. We exclusively utilize Shopify Payments and Shop Pay, allowing you to make purchases and conveniently spread payments over four installments. This ensures a 100% secure checkout experience while providing you with flexible payment options. Your funds are in safe hands with Point Design.
3. At Point Design, we guarantee delivery of products priced at $1000 or more within seven days to the 48 contiguous states. If your product doesn't arrive on time, we'll provide you with a $50 gift card for your next purchase. Your satisfaction is our commitment.
4. When it comes to customer support, Point Design sets the premium standard. We are dedicated to delivering not only the finest products but also an unmatched customer and user experience.
5. We're committed to providing you with Exclusive Online Discounts while maintaining MAP (Minimum Advertised Prices).
- Dimensions of your space
- Your idea
- and all the important information you want to emphasize
- What is the size and shape of the area where you want this built?
When you send an inquiry, customer support will contact you with details.