American Made Grills Muscle Hybrid Side Burner
American Made Grills' Side Burners and Power Burners make great additions to your built-in outdoor kitchen, offering versatility in cooking surfaces and BTUs. The Side...
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American Made Grills' Side Burners and Power Burners make great additions to your built-in outdoor kitchen, offering versatility in cooking surfaces and BTUs. The Side Burners are perfect for adding finishing touches to sauces and creating extra cooking space for pots, pans, and skillets, while the Power Burners feature a larger surface area and higher BTUs, allowing for the preparation of dishes like wok stir-fries, shrimp, or fish boils, and more.
Specifications
| Specification | Value |
|---|---|
| Inner Burner BTUs | 24,000 |
| Outer Burner BTUs | 36,000 |
| Total BTUs | 60,000 |
| Burner Material | Stainless Steel |
| Total Cooking Surface | 380 sq.in. |
| Front Panel LED Lighting | Yes |
| Protective Lid Included | Yes |
About AMD
American Made Grills is a family-owned business situated in the picturesque Huntington Beach, California. They have a reputation for using top-quality materials, and their entire American Made Grills series is a testament to their unwavering dedication to excellence. With more than two decades of experience in branding and manufacturing, the company is committed to offering exceptional customer service, backed by the industry's most comprehensive warranty.
The company's passion for creating products that tell a story and bring the backyard to life is what led to the birth of American Made Grills. They stand by their commitment to delivering immersive and luxurious cooking experiences that you can share with your loved ones.
Warranty
In the event of a problem with a product, we advise customers to contact the manufacturer's technical support lines to identify the issue and obtain any necessary part numbers. Having part numbers and serial numbers on hand is crucial for a successful call and throughout the warranty process. While we encourage troubleshooting and information gathering to file a warranty claim, we do not recommend initiating a claim directly with the manufacturer. Instead, please use our web form to submit a warranty claim, and we'll take care of the rest.
Although all warranties are subject to the manufacturer's terms and conditions, submitting a claim directly to them can hinder our warranty team's ability to assist you through the process. We strive to support you and your customers in the best possible way, and our experience allows us to ensure a quick and transparent warranty process. Trust us to submit any claims on your behalf, as we are committed to providing the most efficient and effective service.
To begin your warranty claim, simply fill out our warranty claim web form. It is important to provide all the required information in the form, as these fields are mandatory and necessary for the manufacturer. After submitting the form, our customer service team will process it and forward it to the warranty department. If any further information is required, our team will contact you to request it.
Warranty Claim Process
1. Reach out to the manufacturer’s tech support to troubleshoot the issue and gather any applicable part numbers, case numbers, etc.
2. Complete and submit the warranty claim web form with all required information.
3. Our warranty team submits the claim to the manufacturer on your behalf and sends confirmation that it was sent.
4. We will provide any updates received from the manufacturer such as ETAs and tracking info.
What is the estimated time for receiving a replacement part?
Lead times can differ, particularly if items are out of stock. In such cases, the manufacturer may directly ship the product to the end customer. However, if drop-shipping is not an option, the item will be shipped to the dealer or distributor. If warranty items arrive at our warehouse, we will dispatch them as soon as possible.
Is it possible to receive a replacement log set if the received one has a broken log?
Typically, manufacturers provide individual log replacements, so there is no need to purchase a new log set entirely. If the product appears to be damaged upon delivery, it is advisable to refuse the shipment. This will change the nature of the problem from a warranty issue to a freight issue.
Is it recommended to have a licensed professional carry out the installation of my product?
Certainly, we strongly advise engaging a licensed professional to install and maintain your product. In some cases, manufacturers may not honor warranties or claims if the product was installed by an unlicensed individual.
Is it possible to file both a freight claim and a warranty claim for the same product?
No, it is not possible to file both a freight claim and a warranty claim for the same product. If there is visible or hidden damage to the product, it should always be reported as a freight claim within 48 hours of its arrival at your facility. If the problem is due to a defective part, then it will be considered a warranty issue. However, certain circumstances may warrant special exceptions, but it is unlikely that both a freight and warranty claim will be necessary simultaneously.
Return Policy
To initiate the return process, customers must file an RMA within 60 days of the purchase. The RMA form must be filled out in its entirety and accompanied by pictures of the item(s) being returned. After the RMA form is submitted, our customer service team will begin the return process.
Could you explain the process of obtaining an RMA (Return Merchandise Authorization)?
Return authorizations must first be approved. Eligible items for return must be in their original packaging and in a new, re-sellable condition.
Is there a re-stocking fee?
Yes. If eligible for a return, a 20% re-stocking fee will apply.
What if an RMA is issued by the manufacturer for a warranty?
Some manufacturers will request that warranty claim items be returned directly to them. In this instance, we will coordinate with the manufacturer and we will provide both the RMA and the BOLs to you.
If I refused damage product, will I need an RMA?
No. If product is refused due to damage, the freight claim will be automatically initiated by the carrier and returned. Please alert our customer service team immediately so we can coordinate a replacement shipment or issue a credit.
Is an RMA the same as a credit?
No. An RMA is simply documenting and approving the return of merchandise. Upon approval, credits will be issued and are handled on a case-by-case basis. For example, RMAs received in unsellable condition are not eligible for credit. To avoid running into a situation like that, it is best to ship your return in a way that minimizes damage. If the product is eligible for credit, it will be applied to the original invoice.
Can I return obsolete or special-order items?
No. Special order items cannot be canceled or returned once they have been ordered from the manufacturer. Obsolete or discontinued product cannot be returned once purchased.
What happens if I get an approved RMA but I don’t ship back the product?
RMA’s are valid for 60 days. If the items are not returned in new, re-sellable condition by that time the RMA will expire and the product will not be eligible for a new RMA.
What happens if the product I am returning is damaged or unsellable upon receipt?
It is our customers’ responsibility to return the product in the same new/undamaged condition in which it was received. If a returned product is damaged, it will not be eligible for credit. We are not responsible for items received damaged.
Can I return a product that has been installed or burned?
No. If a customer has installed or burned a product, the RMA will be denied. This is a liability issue and we are not responsible for any items once they have been installed and/or burned. If an item is believed to be defective, we will be happy to assist you with the warranty process.
Point Design's products
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. Accordingly, ETA for "Point Design" products is 5-12 days. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@pointdsgn.com.
How can I cancel my order?
As long as your product has not been submitted for fulfillment by us, we can cancel the order as long as the notice was made within 24 hours. If you cancel the order within 24 hours, a 10% cancellation fee will be applied.
There will be no cancellation fee prior to the 24 hours! If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product! This means we CAN NOT cancel your order it must be returned.
We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.
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Brands
All shipping times are estimates and should not be taken as a guarantee. We make sure our vendors know of new orders to get orders shipped out as soon as possible. With that being said, if a customer decides to cancel an order due to a shipment not arriving in the estimated time frame, customer is responsible for all associated shipping charges, fees, warehouse storage costs, and any other fees associated with the order. Any customer that files a chargeback for delays in shipping will be held criminally liable for theft. No Exceptions Apply.
This tab offers delivery information for our bestselling brands:
The Outdoor Plus:
If your order is stock, the product will ship within 1-2 business days from the date of your order. We will send you the tracking information to the email address you provided at checking out within 24 hours of your order going out for delivery.
Most of The Outdoor Plus products are made to order/custom order. Accordingly, it is best to contact us on the green "chat" button at the bottom.
American Fyre Designs:
American Fyre Designs products are made to order and current manufacturing time is 2-6 Weeks. If product is in stock shipping time will be around 3-7 days.
Fire Pit Art:
Fire Pit Art products are made to order and current manufacturing time is 3-12 days. All Fire Pit Art® creations are made to order. After placing your order they start creating your pieces. All fire pits are shipped LTL departing from Lebanon, TN. Your piece will be delivered LTL residential-curbside delivery. The dispatcher from the freight company will call to schedule your residential curb-side delivery offering a 4 hour delivery window typically.
White glove service is available in most metropolitan area's. If white glove service is required we will need to quote those additional costs for you. Refunds:
Gas components are not eligible for buyers remorse refund if they have been installed or used.
Once payment is taken, any modified and / or powder coated pieces are considered custom work and not eligible for refund.
Sierra Flame:
In stock - Lead Time in Business Day Hours is 3-5 days.
Out of stock - It is best to contact us on the green "chat" button at the bottom. Some of Sierra Flame producs are Special Order item, once order is placed, your order becomes final, non-cancelable, and non-returnable.
Vinnova Design:
All orders are processed within on business days, 24hours from order. Actual shipping time is contingent upon availability of merchandise and credit verification by our Credit and Fraud Protection Department. To provide a worry free shopping experience. Orders are shipped 48 hours (UPS Items) after being received. If product is in stock shipping time will be around 3-7 days.
Check Vinnova Return Policy HERE
For information about all other brands not mentioned here please contact us on the green "chat" button at the bottom or call us at (307) 459-1340
1. When it comes to customer support, Point Design sets the premium standard. We are dedicated to delivering not only the finest products but also an unmatched customer and user experience.
2. At Point Design, we guarantee delivery of products priced at $1000 or more within seven days to the 48 contiguous states. If your product doesn't arrive on time, we'll provide you with a $50 gift card for your next purchase. Your satisfaction is our commitment.
3. We're committed to providing you with Exclusive Online Discounts while maintaining MAP (Minimum Advertised Prices). Rest easy when you shop with us.
4. We exclusively utilize Shopify Payments and Shop Pay, allowing you to make purchases and conveniently spread payments over four installments. This ensures a 100% secure checkout experience while providing you with flexible payment options. Your funds are in safe hands with Point Design.
5. Founded in early 2021, our company specializes in offering high-end lighting, furniture, and bath essentials that have undergone rigorous quality testing. Through our partnerships with over 50+ industry-leading brands, we've established a significant presence in some of the most luxurious households throughout North America.
We might not be architects, but our free 3D design services (a $300 value) will help you plan and envision an outdoor kitchen customized to fit your space. After approving the final design, your design expert can assist in placing the order for your selected home goods. If you’re working with a contractor, give them our 3D design to confirm that your space can fit the design. The process is easy! After all, who doesn’t like free, beautiful visual aids? The product has to be priced at least $200. All of the following information is required:
- Which product do you want?
- Dimensions of your space
- Your idea
- and all the important information you want to emphasize
- What is the size and shape of the area where you want this built?
When you send an inquiry, customer support will contact you with details.
Sent an inquiry via the link at the bottom of this page called "Free 3D Product Simulation" in the Other section.
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