400 sq in. | 2,580cm2
Optional Rack System:
280 sq. in. | 1,806cm2
151 - 850 F+ | 66C-
8 Whole Chickens
2 Whole Turkey
|10 Racks of Ribs|
|12 Steaks||12 Ears of Corn|
About Primo Ceramic Grills
Primo Grills is an American company that specializes in manufacturing high-quality ceramic grills and accessories. The company was founded in 1996 by George Samaras and since then, it has been committed to delivering the best-in-class grilling products to its customers.
Primo Grills has a unique story that sets them apart from other grill manufacturers. The company's founders, George Samaras and his family, have been in the ceramic grill business since the 1980s. However, they noticed a gap in the market for high-quality ceramic grills that were made in the USA. This led them to start Primo Grills, a company that is dedicated to providing American-made ceramic grills that are both efficient and durable.
The company's commitment to quality is evident in every product that they produce. Their ceramic grills are designed to deliver the ultimate grilling experience, whether it's grilling, smoking, baking, or roasting. Primo Grills uses only the best materials and craftsmanship to ensure that their grills are built to last.
Overall, Primo Grills is a company that is committed to delivering high-quality, American-made ceramic grills and accessories. With their dedication to quality and customer service, it's no wonder why they have become a leading name in the grill industry.
|Limited Lifetime Parts||Limited 5-Year Parts |
|Limited 1-Year Parts |
|Limited 30 Day Parts|
| || || || |
These warranties are extended to the original purchaser of the grill, these are general guidelines. Please refer to the unit’s manual for complete warranty details.
Metal surfaces can be compromised by the elements, excessive moisture, salt, scratches and chemicals. This warranty does not cover rust, fading, surface blemishes and oxidation unless it causes the failure of the component and inhibits the use of the grill. Primo shall replace parts found defective as provided above with equivalent parts and shall ship such parts at the Purchaser‘s expense to the Purchaser‘s designated shipping address. The existing component must be properly disposed of upon receipt of the replacement warranty part. Failure to do so, or to provide or sell the existing component to a third party will void the warrantee's coverage for future warranty claims.
We do not accept international warranty. Please contact your local dealer to submit a warranty claim.
WHAT IS NOT COVERED
- Damages that might result from the use, misuse, or improper installation or storage of this appliance.
- Travel, diagnostic costs and freight charges on warranted parts to and from the factory.
- Claims that do not involve defective workmanship or materials.
- Unauthorized service or parts replacements.
- Removal and reinstallation cost.
- Inoperable due to improper or lack of maintenance.
- The costs of a service call to diagnose a problem and labor for replacement or repairs.
DUTIES OF THE OWNER
- The appliance must be installed in accordance with the instructions furnished with the appliance
- Maintain ready access to the appliance for service.
- A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period.
To initiate the return process, customers must file an RMA within 60 days of the purchase. The RMA form must be filled out in its entirety and accompanied by pictures of the item(s) being returned. After the RMA form is submitted, our customer service team will begin the return process.
Could you explain the process of obtaining an RMA (Return Merchandise Authorization)?
Return authorizations must first be approved. Eligible items for return must be in their original packaging and in a new, re-sellable condition.
Is there a re-stocking fee?
Yes. If eligible for a return, a 20% re-stocking fee will apply.
What if an RMA is issued by the manufacturer for a warranty?
Some manufacturers will request that warranty claim items be returned directly to them. In this instance, we will coordinate with the manufacturer and we will provide both the RMA and the BOLs to you.
If I refused damage product, will I need an RMA?
No. If product is refused due to damage, the freight claim will be automatically initiated by the carrier and returned. Please alert our customer service team immediately so we can coordinate a replacement shipment or issue a credit.
Is an RMA the same as a credit?
No. An RMA is simply documenting and approving the return of merchandise. Upon approval, credits will be issued and are handled on a case-by-case basis. For example, RMAs received in unsellable condition are not eligible for credit. To avoid running into a situation like that, it is best to ship your return in a way that minimizes damage. If the product is eligible for credit, it will be applied to the original invoice.
Can I return obsolete or special-order items?
No. Special order items cannot be canceled or returned once they have been ordered from the manufacturer. Obsolete or discontinued product cannot be returned once purchased.
What happens if I get an approved RMA but I don’t ship back the product?
RMA’s are valid for 60 days. If the items are not returned in new, re-sellable condition by that time the RMA will expire and the product will not be eligible for a new RMA.
What happens if the product I am returning is damaged or unsellable upon receipt?
It is our customers’ responsibility to return the product in the same new/undamaged condition in which it was received. If a returned product is damaged, it will not be eligible for credit. We are not responsible for items received damaged.
Can I return a product that has been installed or burned?
No. If a customer has installed or burned a product, the RMA will be denied. This is a liability issue and we are not responsible for any items once they have been installed and/or burned. If an item is believed to be defective, we will be happy to assist you with the warranty process.
Point Design's products
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. Accordingly, ETA for "Point Design" products is 5-12 days. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org.
All shipping times are estimates and should not be taken as a guarantee. We make sure our vendors know of new orders to get orders shipped out as soon as possible. With that being said, if a customer decides to cancel an order due to a shipment not arriving in the estimated time frame, customer is responsible for all associated shipping charges, fees, warehouse storage costs, and any other fees associated with the order. Any customer that files a chargeback for delays in shipping will be held criminally liable for theft. No Exceptions Apply.
This tab offers delivery information for our bestselling brands:
The Outdoor Plus:
If your order is stock, the product will ship within 1-2 business days from the date of your order. We will send you the tracking information to the email address you provided at checking out within 24 hours of your order going out for delivery.
Most of The Outdoor Plus products are made to order/custom order. Accordingly, it is best to contact us on the green "chat" button at the bottom.
American Fyre Designs:
American Fyre Designs products are made to order and current manufacturing time is 2-6 Weeks. If product is in stock shipping time will be around 3-7 days.
Fire Pit Art:
Fire Pit Art products are made to order and current manufacturing time is 3-12 days. All Fire Pit Art® creations are made to order. After placing your order they start creating your pieces. All fire pits are shipped LTL departing from Lebanon, TN. Your piece will be delivered LTL residential-curbside delivery. The dispatcher from the freight company will call to schedule your residential curb-side delivery offering a 4 hour delivery window typically.
White glove service is available in most metropolitan area's. If white glove service is required we will need to quote those additional costs for you. Refunds:
Gas components are not eligible for buyers remorse refund if they have been installed or used.
Once payment is taken, any modified and / or powder coated pieces are considered custom work and not eligible for refund.
In stock - Lead Time in Business Day Hours is 3-5 days.
Out of stock - It is best to contact us on the green "chat" button at the bottom. Some of Sierra Flame producs are Special Order item, once order is placed, your order becomes final, non-cancelable, and non-returnable.
All orders are processed within on business days, 24hours from order. Actual shipping time is contingent upon availability of merchandise and credit verification by our Credit and Fraud Protection Department. To provide a worry free shopping experience. Orders are shipped 48 hours (UPS Items) after being received. If product is in stock shipping time will be around 3-7 days.
Check Vinnova Return Policy HERE
For information about all other brands not mentioned here please contact us on the green "chat" button at the bottom or call us at (307) 459-1340
1. Founded in early 2021, our company specializes in offering high-end lighting, furniture, and bath essentials that have undergone rigorous quality testing. Through our partnerships with over 50+ industry-leading brands, we've established a significant presence in some of the most luxurious households throughout North America.
2. Rest easy when you shop with us. We exclusively utilize Shopify Payments and Shop Pay, allowing you to make purchases and conveniently spread payments over four installments. This ensures a 100% secure checkout experience while providing you with flexible payment options. Your funds are in safe hands with Point Design.
3. At Point Design, we guarantee delivery of products priced at $1000 or more within seven days to the 48 contiguous states. If your product doesn't arrive on time, we'll provide you with a $50 gift card for your next purchase. Your satisfaction is our commitment.
4. When it comes to customer support, Point Design sets the premium standard. We are dedicated to delivering not only the finest products but also an unmatched customer and user experience.
5. We're committed to providing you with Exclusive Online Discounts while maintaining MAP (Minimum Advertised Prices).
We might not be architects, but our free 3D design services (a $300 value) will help you plan and envision an outdoor kitchen customized to fit your space. After approving the final design, your design expert can assist in placing the order for your selected home goods. If you’re working with a contractor, give them our 3D design to confirm that your space can fit the design. The process is easy! After all, who doesn’t like free, beautiful visual aids? The product has to be priced at least $200. All of the following information is required:
- Which product do you want?
- Dimensions of your space
- Your idea
- and all the important information you want to emphasize
- What is the size and shape of the area where you want this built?
When you send an inquiry, customer support will contact you with details.
Sent an inquiry via the link at the bottom of this page called "Free 3D Product Simulation" in the Other section.